Q. Is my car tax exempt?
A. See the tax exempt guide to see if your car falls into the exempt category.

Q. Can you produce a Heritage Certificate for my car?
A. We can only produce certificates for those vehicles listed, if your car isn't included we cannot produce a Heritage Certificate for it.

Q. Why don't you produce Heritage Certificates for Jaguars?
A. We do not hold the build records for Jaguars. Please contact the Jaguar Daimler Heritage Trust www.jdht.com.

Q. Why can you not produce Heritage Certificates for Minis built after 1969?
A. After 1969 the factory stopped recording any real information, just a chassis number and a build date. The only document we can produce for post 1969 Minis is a 'Confirmation of Build Date' letter.

Q. I don't want a Heritage Certificate, but can you give me all the details on my car?
A. No, I'm afraid researching a vehicle can take time and due to the demand for Heritage Certificates we are unable to undertake this type of research.

Q. I ordered my Heritage Certificate two weeks ago, why haven't I received it yet?
A. Due to the demand for Heritage Certificates we have to state a waiting period of 28 days.

Q. What does the engine and body number search mean?
A. This is required when you do not have a chassis number and we have to try and trace the car with either an engine or body number. Chassis numbers were recorded in numerical order therefore it can take along time to find a car without this number.

Q. Can I pay for my Heritage Certificate in another way?
A. No, we can only accept payment in Sterling by either credit card or cheque.

Q. What is the difference between a dating letter and a Heritage Certificate?
A. The dating letter will just give you the date the vehicle was manufactured and costs £19, the Heritage Certificate will list all the information that the factory recorded when the car was built and costs £37 (plus postage).

Q. Why does my Heritage Certificate not list the engine or body number when I gave them to you?
A. On a Heritage Certificate we can only list details that can be verified by an official factory record, if details weren't recorded we can't include them. With certain cars, such as the MGA, the engine and body numbers were not recorded in the build records.

Q. Can you undertake private research for me?
A. I'm afraid we do not undertake private research. However, we can make the material available for you to conduct your own research. Archive material can be made available Monday - Friday, 10am - 4pm, please phone 01926 645076 to make an appointment for our Reading Room.

Q. What does 'certificate to be issued to' mean?
A. This will be the name of the vehicle's owner.

Q. What does 'certificate re-issue' mean?
A. If you already have an existing Heritage Certificate but you want it made out to a new owner or it is in the old style and you'd like the up to date version, we can re-issue the certificate for £19. We require the certificate number or, if an old certificate that isn't on our database, a copy of the original certificate.